Support

Frequently Asked Questions

Here's the answers to the most common questions students raise.

If after checking these you still need help then please complete a support request here

Your Course

Will I be able to get help with any questions about the course or do I have to work alone?

Help is ALWAYS available to those who ask for it. I stress to students throughout the course that they should always ask for help to get unstuck rather than be frustrated or not make progress. You’ll be able to ask for help in different ways including email to my private students use only address, via the ‘I have a question’ form in the student area and through the regular ‘Unstuck’ Q&A sessions which can be viewed live or at any time afterwards via the recordings.

But if in doubt – ask. I’d much rather give you help than have you not get the results you deserve and have paid for.

I don’t have much spare time – will I be able to complete the course?

Absolutely – the course is designed to be taken in small pieces. Each Module and Lesson builds on the previous one so the best progress is made by working through each in turn at your own pace to build your knowledge and understanding as you go. None of the lessons are overly long and each is available in multiple formats to suit your own preferred learning style and to allow you to access them in your busy daily life. So you could sit and watch a video for one lesson and then hear the audio version for another. It’s entirely your choice to find what works best for you.

I find it hard to fill a blank page. Will there be any resources to help me when I start creating content?

YES! Inside the course you’ll find case study examples and sample templates for everything taught. These are there to remove those 'where do I start' roadblocks and mean you can put into action what you see with content that is directly relevant to you and your business. Each case study is based on real life examples taken from different markets to provide plenty of inspiration for your own ideas.

 
Will the course work for me even if I haven’t built my business or website yet?

This course is designed for online content creators at all different levels of experience and business size. Creating the core foundations of your messaging to speak to your intended customers is included in Module 1 and then in subsequent modules you’ll learn and discover ways to create your content to match your business plans.

So if you’re just starting out you’ll have all the help you need to figure it all out. I’ve helped coach business owners who are yet to launch their first product and those who are yet to make their first dollar. I’ve also coached and worked with multi-billion dollar businesses to ensure their content tells the right story, so you’ll be in experienced hands.

Things keep changing online. Will the course be updated and what will the new version cost me? 

The course is reviewed on a regular basis and lessons, resources and information updated as a result. These updates may be due to changes in the online world or to reflect edits and improvements to the course itself. All students get access to the latest version of the core course materials for no extra charge.

Do I have to submit the Action Step work?

Not at all. Most lessons come with an Action Step activity so you can (if you want) try out your new knowledge based on your own business and ideas. If you submit your activity for my review be assured that there's no 'pass' or 'fail' involved. Just my honest, helpful, constructive and above all, personalised feedback based on what you submit and my experience in the world of content creation and beyond.

While it's not a requirement to submit the action step activities set, I DO recommend you have a go and submit them as they are a proven method to accelerate your learning and understanding.

 
When are the Graduation bonuses released? Do I get them immediately?

The course graduation bonuses are available to you when you have completed all of the course and graduated. The course was specifically built this way so that by the time you have reached the end of the course you have the skills, practice and information ready to use on each of the bonuses.

 
I have other questions. How do I get help with these?

If you’ve got questions the answers can be found for you. You can submit a question via the support form at the bottom of this page or send an email to support@ezecontent.com. There’s also the regular ‘Unstuck’ webinars, videos and private podcasts that provide answers to the most common questions students ask.

 

Your Membership

How long will I have access to the course?

Once you sign up to the course you’ll have ongoing access. This includes all future updates and revisions to the core course content with no further charge.

I can't log in to my training.

You will have been sent an email with your username and password to access the ezecontent site and the coaching programs/memberships you have access to when your purchase was completed. If you need help with this please complete the form below using the name and email you used when you made your purchase and we'll do our best to help.

I need to change my password.

You can reset or change your password any time on your Profile page which you can find here.

I'm being logged out from the site.

Yes, you’ll need some form of document and spreadsheet software although the free tools Google Docs and Google Sheets will be perfect. Open Office MS Word/Excel and Mac Pages/Sheets are also perfect. And that’s it!

I can't log in. I know my password is correct.

If you've failed logging in too many times, our system will incorrectly identify you as a threat or someone trying to brute force your way in. Fill out the form below and we'll unblock you.

 
Do you have a refund policy?

Yes, we offer a 30 Day Money Back Guarantee. If you decide that the Eze Content Ideas Course is not right for you once the program begins, you can contact us and we will process your request. Please bear in mind that once your refund request is actioned your access to the site will be revoked so you'll no longer be able to access any of the course materials or members only resources.

 
I have other questions. How do I get help with these?

If you’ve got questions the answers can be found for you. You can submit a question via the support form at the bottom of this page or send an email to support@ezecontent.com. There’s also the regular ‘Unstuck’ webinars, videos and private podcasts that provide answers to the most common questions students ask.

 

Student Support

If you need to contact us for support or any questions about your course or membership then please use this form and we'll get back to you as fast as we can.


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